1. Introduction
Kebab HQ (website URL: http://kebabhq.com/) values your trust and is committed to protecting your privacy. We operate in Clamvale, Australia, offering online ordering, delivery, and dine-in services. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your data as described in this policy.
2. Data Collected
Data Storage Location
Kebab HQ operates web servers hosted in Australia. Our hosting providers ensure that your data is securely stored and compliant with Australian privacy laws. We take reasonable steps to protect your personal information from misuse, interference, and unauthorized access.
Registration Data
If you register on our website, we store your username, email address, and any additional personal information you provide. You can view, edit, or delete your information at any time, except for your username. Website administrators can also manage this information.
Order and Transaction Data
When you place an order, we collect details such as your name, phone number, address, payment details, and order history. This information is used to process orders, provide customer service, and improve our offerings.
Support Data
If you submit a support request, we collect the information necessary to assist you. Support form submissions are stored securely and only used for customer service purposes.
Comments
When you leave comments on our website, we collect the data provided in the comment form, as well as your IP address and browser user agent to help detect spam.
Contact Form
Information submitted through our contact form is sent to our official email and used only for customer service purposes. We do not use this data for marketing without your explicit consent.
Google Analytics & Tracking Tools
We use Google Analytics, Ahrefs, SEMrush, and Google Search Console for anonymous reporting of site usage. These tools help us improve our services. You can opt-out of Google Analytics tracking using this link: Google Analytics Opt-out.
Advertising and Marketing
Kebab HQ uses various advertising platforms, including Google Ads, Meta Ads (Facebook & Instagram), and email marketing services like Mailchimp. We may use tracking tools to measure the effectiveness of our advertising campaigns.
3. Embedded Content
Our website may include embedded content (e.g., YouTube videos, social media plugins). Embedded content from third-party websites behaves as if you visited that website. These third-party sites may collect data, use cookies, and track your interaction.
We use Facebook plugins to display content. Facebook has its own privacy policy, which you can review here: Facebook Privacy Policy.
Our site integrates Instagram content. Instagram follows its own privacy policies, available here: Instagram Privacy Policy.
YouTube
We embed YouTube videos on our site. YouTube has its own privacy policies, which you can review here: YouTube Privacy Policy.
4. Cookies
This site uses cookies to enhance user experience, store preferences, and track analytics data. You can disable cookies through your browser settings if you prefer.
Necessary Cookies (All Site Visitors)
cfduid: Used by our CDN provider Cloudflare to identify users and enhance security.
PHPSESSID: Maintains session state across page requests.
5. Who Has Access To Your Data
If you are not a registered user, we do not store personal information about you beyond analytics data. If you have an account, only our system administrators and customer support team can access your information when necessary.
6. Third Party Access to Your Data
We do not sell or share your personal data with third parties except where required to provide our services. Our third-party partners include:
Delivery Services: Uber Eats, DoorDash, and Bite Business.
Marketing and Advertising: Google Ads, Meta Ads, Mailchimp.
Payment Processors: Lightspeed POS and other payment service provide
7. How Long We Retain Your Data For
We retain user data for as long as necessary to provide our services. If you wish to delete your data, please contact us.
8. Security Measures
We use SSL encryption, secure servers, and access controls to protect your information. In case of a data breach, we will take necessary steps to protect affected users and notify relevant authorities as required by law.
9. Your Data Rights
Under Australian privacy laws, you have the right to:
Request access to the personal data we hold about you.
Correct inaccurate or outdated information.
Withdraw consent for marketing communications.
Request deletion of your personal data, subject to legal obligations.
To exercise these rights, contact us using the details below.
10. Changes to This Privacy Policy
Kebab HQ reserves the right to update this Privacy Policy. Changes will be posted on our website with the revised date.
11. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us:
Email: kebabhq@gmail.com
Address: 2/1927 Beaudesert Rd, Calamvale QLD 4116
By using our website, you acknowledge and agree to this Privacy Policy.